Returns Policy

RETURNS POLICY

FAULTY PRODUCTS

If you've been unlucky enough to receive a faulty product, please email laura@edencollectables.co.uk, when emailing please put RETURN in the title and please include your order number. We will run through the process of returning a faulty or damaged item.

To ensure a fast resolution, we are now asking that you send us photos of any damage where possible. For items over £100 it would be great if you could take a video of the fault on your phone and send to us. In many cases we can find a solution.

Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Any item found to have been damaged during use, rather than faulty, will be returned to you.

Once inspected by our quality team, if the item is within our 30-day return policy, you will have the option of a full refund or exchange. Outside of this, in the event the fault cannot be rectified, an exchange will be provided.

If you need any advice on what to do, please email us. We track all reports of faulty items and use them in quality control checks, and we like to make sure our customers are happy!

 

UNWANTED PRODUCTS

It’s really important to us that you’re happy with anything you buy from Eden Collectables so we will accept returns of unwanted items for up to 30 days from the date you receive the item. The process is simple and all you pay for is the postage costs of returning the goods.

• Please be careful with the products we send you; if they’re not still in great condition we might not be able to refund you in full.
• We must receive the returned item within 30 days of delivery.
• We’ll process the refund against the card or account (such as PayPal) which you used to pay for your order (Excluding delivery costs).
• Please note that we cannot accept returns for unwanted personalised items, which are exempt from distance selling regulations.
• Any returns for unwanted products purchased via our personal shopper service will be at Eden Collectables discretion and will be judged individually. Please check out our On Demand / Personal Shopper policy page for full details.  
• Please note that unfortunately we are unable to issue a refund for any items found to have been damaged during use.

FUNKO POPS

• We cannot guarantee the condition of Funko Pop boxes, if you received one that you were not happy with the condition this can be returned under our unwanted product policy but you would be required to cover return postage costs. Exclusions may apply for Funko Pops purchased via our personal shopper service and we will judge each return request individually based on the severity of the damage.