Refund Policy

30 DAY MONEY BACK GUARANTEE:

• We want you to be completely happy with your purchase.  In the event that you are unhappy with any faulty goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.
• Should you wish to return an unwanted item, please send it back to us within 30 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact.  We regret that any items received that are not in a sellable condition will not be able to be refunded unless they are faulty.
• Please note, your right to return products does NOT apply to Personalised Gifts or items purchased via our Personal Shopper Service. 

 

WHAT HAPPENS IF AN ITEM IS DAMAGED OR FAULTY?

If you've been unlucky enough to receive a faulty product, please contact us via email laura@edencollectables.com where we will run through the process of returning a faulty or damaged item.

To ensure a fast resolution, we are now asking that you send us photos of any damage where possible. For items over £100 it would be great if you could take a video of the fault on your phone and send to us. 

Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Any item found to have been damaged during use, rather than faulty, will be returned to you.

Once inspected by our quality team, if the item is within our 30-day return policy, you will have the option of a full refund or exchange. Outside of this, in the event the fault cannot be rectified, an exchange will be provided.

We track all reports of faulty items and use them in quality control checks, and we like to make sure our customers are happy!